Terms of Service

Last updated: August 13, 2026

1. Introduction

These Terms govern your use of the movetosevilla.com website and of the services we provide. By accessing the website or using our services, you accept these Terms. If you do not agree to these Terms, please do not use our website or services.

Where you engage us for a specific immigration procedure, that engagement is governed by a separate Engagement Letter and General Terms and Conditions which you will be asked to sign. In the event of any conflict, the signed Engagement Letter and General Terms prevail over these Terms of Service.

2. About Us

This website is operated by EGGPLANT CONSULTING, S.L. (trading as MoveToSevilla), a company incorporated in Spain with tax ID (CIF) B90474065 and registered address at Calle Pedro Salinas 5, 1-9, 41013 Seville, Spain, registered at the Registro Mercantil de Sevilla, Tomo 6817, Folio 5, Hoja SE-124254, inscripción 1ª. Contact email: [email protected].

We provide Spanish visa, residency and immigration consultancy. We are not a law firm, we do not provide legal representation before the courts, and we do not hold ourselves out as practising lawyers. Where a matter requires an abogado colegiado, we will tell you so.

3. Services

Our services include: consultation on Spanish residency and visa options; document review and preparation assistance; completion and submission of applications; and support through the procedure. The specific services engaged, their price, and what is expressly excluded are set out in the Engagement Letter signed for each case.

Obligation of means, not of result. We undertake to prepare and submit your file with professional diligence in accordance with the applicable rules. We do not and cannot guarantee that any authorisation will be granted — that decision rests exclusively with the Spanish authorities.

4. Consultations and Fees

Initial consultations are a paid service. The price, duration and scope of a consultation are communicated to you in writing before it takes place, and payment is made in advance. Where you go on to engage us for a full procedure within 30 calendar days of the consultation, the consultation fee is credited in full against the engagement fee. Where the consultation concludes in writing that you are not yet eligible to apply — because a waiting, accrual or seasoning period required by the applicable rules has not yet elapsed — the credit remains available until 30 calendar days after the earliest filing date identified in that written summary.

All fees are communicated to you in writing before you engage us. Fees are quoted exclusive of VAT; the applicable VAT (currently 21%) is added to each amount and shown separately on the invoice, which states the total sum payable. Fees do not include official government fees (Modelo 790), apostilles, translations, or third-party costs.

We may change our published rates at any time, but a change never affects an engagement already signed.

5. Client Responsibilities

You agree to: provide accurate, complete and truthful information and documents; respond promptly to our requests, and in particular to supply documents requested by the authorities within the legal 10-business-day period; notify us without delay of any change in your personal, employment, financial or residence circumstances; make payments when due; and comply with applicable law, including the rules governing your presence in Spanish territory.

We are not liable for the shelving or refusal of a file caused by inaccurate or late information from you.

6. Right of Withdrawal (Consumers)

If you are a consumer — a natural person acting for purposes outside your trade or profession — and you contract with us at a distance or off-premises (by website, email, telephone or messaging), you have 14 calendar days from the conclusion of the contract to withdraw without giving any reason and without penalty, under articles 102 et seq. of Royal Legislative Decree 1/2007 (TRLGDCU).

To withdraw, send an unequivocal statement to [email protected] or to our registered address. You may use the model withdrawal form supplied with your Engagement Letter, but you are not obliged to. We will refund all payments received within 14 calendar days of being informed.

Where you have expressly asked us to begin work during the 14-day period, and you then withdraw, you will owe an amount proportional to the work already carried out, calculated against the milestone schedule in your General Terms. Where a service has been fully performed with your prior express consent and your acknowledgment that you would lose the right once it was performed — for example, a consultation session that has already taken place — the right of withdrawal does not apply to that service (art. 103.a TRLGDCU).

7. Website Use

You must use the website lawfully. You may not transmit harmful code, attempt unauthorised access to our systems, impair the website's operation, or collect information from it without permission.

8. Intellectual Property

All website content is the property of EGGPLANT CONSULTING, S.L. or its suppliers and is protected by copyright and other intellectual property laws. You may view, download and print content for personal, non-commercial use, without modifying any proprietary notices.

9. Disclaimer of Warranties

Our website and its informational content are provided on an “as is” and “as available” basis. Guides, articles and requirement summaries on this website are general information, not advice on your case, and immigration rules and consular criteria change frequently. Nothing on this website creates a client relationship; that arises only on signature of an Engagement Letter.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, loss of profits or loss of data arising from use of the website, or from delays, requests for further documents, or decisions of the immigration authorities.

Our total aggregate liability under any engagement will not exceed the total fees you have actually paid us for that engagement.

Nothing in these Terms excludes or limits our liability for wilful misconduct or gross negligence, nor any liability which Spanish consumer protection legislation does not permit to be excluded or limited.

11. Indemnification

You agree to indemnify us against claims, liabilities and expenses arising from your breach of these Terms, from your infringement of a third party's rights, or from documentation you supply to us that is false or altered. This clause does not apply where you are acting as a consumer, save in respect of false or altered documentation.

12. Termination

We may suspend or terminate access to the website at any time. Termination of a signed engagement is governed by the General Terms and Conditions for that engagement, which provide for termination by you at any time with settlement of the fees earned up to the milestone reached.

13. Confidentiality and Data Protection

We treat your information as confidential and do not disclose it to third parties without your consent, except where required by law or necessary to provide the service (competent authorities, translators, collaborators). Personal data are processed by EGGPLANT CONSULTING, S.L. as controller. For full details, see our Privacy Policy. You may exercise your rights of access, rectification, erasure, objection, restriction and portability at [email protected], and you may lodge a complaint with the Agencia Española de Protección de Datos (www.aepd.es).

14. Complaints and Dispute Resolution

You may address any complaint to [email protected], and we will respond within one month. We hold official complaint forms (hojas de quejas y reclamaciones) available to consumers under Decree 72/2008 of the Junta de Andalucía. You may also approach the competent consumer authorities and, if both parties agree, the Consumer Arbitration System (Sistema Arbitral de Consumo, RD 231/2008).

15. Governing Law and Jurisdiction

These Terms are governed by Spanish law.

Where you are acting as a consumer, any dispute may be brought before the courts determined by mandatory consumer protection rules — generally the courts of your place of domicile or of the place of performance, at your choice. In all other cases, the parties submit to the Courts of Seville.

16. Changes to These Terms

We may modify these Terms. Changes take effect when published and do not apply retroactively to an engagement already signed. Continued use of the website after publication indicates acceptance.

17. Severability

If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions continue in full force.

18. Contact

EGGPLANT CONSULTING, S.L. (MoveToSevilla) — CIF B90474065
Calle Pedro Salinas 5, 1-9, 41013 Seville, Spain — [email protected]